Longbridge House
Terms and Conditions
Booking Terms & Conditions;
Any reference to either 'us' or 'we' in these Booking Conditions refers to
The Cottage Owners. "you" or "your" are references to
the person making the booking and all members of the holiday party. So that
you understand the basis of the contract between you and us when you book
your accommodation, we have laid out as clearly as possible, the conditions
on which your booking is made. Nothing in these conditions affects your normal
statutory rights.
1. Your booking:
You must be at least 18 years old when you book your accommodation. Your
booking is made as a consumer and you acknowledge that no liability can be
accepted for any business losses howsoever suffered or incurred by you. When
we issue our written confirmation to you we enter into a contract with you,
the party leader, which is subject to these Booking Conditions. Any disputes
or queries will be between the party leader and the owner. The party leader
will assume responsibility for the whole party and the compliance with these
rules of all party members. We have the right to refuse any booking prior
to the issue of our written confirmation, and if we do this we will tell
you in writing and promptly refund any money you have paid us. When your
confirmation is received, the details must be checked carefully. If anything
is not correct you should tell us immediately. You may not add to the party
size stated on your booking form without prior consent from the owners.
2. Paying for your accommodation
A deposit of 33% of the booking price is payable by credit card at the time
of booking. At this point your booking becomes binding. However we do require
a completed booking form. The balance of rent and any additional charges
is due 12 weeks before the start date of the tenancy. The Cautionary Deposit
of £250 (see clause 12) is due with the final balance. Non payment
by the due date will be treated as a cancellation and the Agent may re-let
the property without reference to the applicant who remain liable for payment
of the full amount on the same basis as in the event of cancellation. If
you book less than 2 months before the arrival date, payment of the total
cost is due straightaway. If your bank returns your payment to us unpaid,
we reserve the right to make an administration charge of £25.
2a Cautionary Deposit.
Applicants are required to lodge a cautionary deposit of £250 with the Agent 12 weeks prior to tenancy. This sum will be held to cover
any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition. Charges for extra
services may be deducted from this deposit in addition to charges that may have to be applied due to any alteration in VAT or other expenses.
This deposit less any deductions will be refunded within fourteen days after the tenancy ends. 3.
Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as
possible in writing. The booking deposit is non-refundable under any circumstances.
However we will make every effort to re-let the property once formal cancellation
has been received and if we are able to re-let at the same price the balance
will be refunded to you. If we are unable to re-let the full balance will
remain payable by you. We STRONGLY RECOMMEND you to take out guest cancellation
insurance against cancellation due to ill-health, bereavement etc as the
above refund terms are non-negotiable.
3a Changing the date of a
booking; Your booking may not be normally moved from one date to another
once made except at the discretion of the owners.
4. Cancellation of booking
by us.
If we have to cancel your booking in advance for any reason you will be refunded
the full amount of the booking. If we have to terminate your holiday early
for the above reasons you will be refunded part of the booking fee based
on the time remaining of the booking. No additional compensation will be
payable.
5. Damage to property.
You are responsible to the Owner for the actual costs of any breakage or
damage in or to the accommodation, along with any additional costs that may
result, which are caused by you or your party. Note: Damaged or irreparably
stained carpets are always replaced.
6. Accidents, injury and
personal property.
The Owners shall have no liability to you for the death or personal injury
to you or any member of your party. You must take all necessary steps to
safeguard your personal property. No liability to you is accepted in respect
of damage to or loss of such property.
8. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are
accurately conveyed on the official website (www.eastdevoncottages.com) and
any authorized third-party websites or advertisements. There may be small
differences between the actual accommodation and its description as we are
always seeking to improve services and facilities Occasionally, problems
mean that some facilities or services become unavailable, and if this is
the case we will tell you as soon as reasonably practical after we have been
made aware of the situation. Similarly, we cannot accept responsibility for
any changes or closures to local area amenities or attractions mentioned
on the website or advertised elsewhere. There are many unauthorised websites
listing holiday cottages. We cannot accept responsibility for the descriptions
on these sites.
9. Swimming Pool;
You are responsible for your own safety whilst using the pool as it is unattended.
All reasonable care must be taken by you, and all pool rules displayed on
the door and in the information pack must be obeyed. Failure to observe these
rules may result in the pool being closed. If broken glass is found anywhere
in the pool area the pool must be closed immediately for safety reasons.
If the pool cover, liner, or any pool equipment is damaged you will be charged
the full replacement cost. The swimming pool is heated, we aim for a temperature
of around 80 deg F, however the temperature cannot be guaranteed. We make
every effort to keep the swimming pool open all season however it may be
necessary to close it due to contamination, mechanical breakdown or other
circumstances beyond our control. No compensation will be paid in these circumstances.
All outdoor shoes must be removed on entering the pool room, no one should
swim while under the influence of alcohol or drugs, not to take any glass
items into the pool room, to ensure that children under 16 are always supervised
by an adult and any novice swimmers, of any age, will be supervised, no running,
jumping or diving into the pool, or to behave in such a manner as not to
disrupt the enjoyment of other people living in the near vicinity or prejudice
the reputation of the owner of the property. The swimming pool is not a play
pool, and as such must be treated with respect and care, guests must not
create undue splashing that soaks the pool surround, firstly, as this reduces
the water level that will seriously damage the pool machinery and secondly
create excess wear and tear on the pool room and fittings, we reserve the
right to close the pool immediately if we find this to be the case without
any compensation. The holiday of any guest, or an person in breach of this
clause may be terminated immediately and without compensation or any further
obligation, and any costs created will be charged to the party leader. Spot
checks will be made throughout the holiday duration.
9a Gardens and Grounds;
You are responsible for your own safety in the gardens and grounds and using any play equipment.
The gardens and grounds are rough under foot so caution is needed at all times.
Children must be supervised at all times, and extreme caution taken with respect to the river bank, drainage
ditches and roads that are in the immediate area. Please ensure that you consider the gardens, grounds and play
equipment safe before using them. 10.
During your stay;
You can arrive at your accommodation after 4pm on the start date of your
holiday and you must leave by 10 am on the last day. The Owner is entitled
to refuse to hand over to you or to repossess the accommodation if they reasonably
believe that any damage is likely to be caused by you or your party or can
repossess the accommodation if damage has been caused. You cannot allow more
people than you have booked to stay in the accommodation, nor can you significantly
change the makeup of the party during the duration of your stay in the accommodation
nor can you take your pet into the accommodation unless it has been arranged
in advance and it is shown on your confirmation. If you do so the Owner can
refuse to hand over the accommodation to you or can repossess it. You may
not carry out any form of trade or business from the property, nor may you
sub-let any part of the buildings. The properties are entirely non-smoking
and you agree not to smoke in any part of the house. The cottages are in
a quiet residential area, you must pay due consideration to the neighbours
and avoid late-night noise, particularly outside. We will treat contravention
of any of these rules as a cancellation by you and Section 4 will apply.
You must allow the Owner or any representative of the Owner access at any
reasonable time during your stay.
11. Pets:
We welcome you and your dogs on holiday – (up to 2). Dogs must be of
a social nature and must be under strict control at all times while in the
property and surrounding grounds – especially around any livestock.
Any fouling of lawns etc must be cleared up without delay. The owner must
bring the dog’s bed or basket for sleeping in. Dogs must not be left
alone in the property at any time. Dogs must not be allowed upstairs or to
lie on beds or furnishings and hair must be cleared up before departing.
We make a charge of £50 for holidays up to 7 nights. If we find excessive
mess caused by any animal we reserve the right to charge any additional cleaning
costs.
13. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the
accommodation in a similar condition. The following basic level of cleanliness
is required on departure; Cookers and ovens clean and fat-free. Kitchen floors
swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets
vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains
removed. Any furniture moved restored to original position. Barbeque clean
and fat-free.
Failure to meet this standard will result in a cleaning charge against your
deposit.
14. Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable
holiday and to date we have had no serious complaints or problems! If however,
you have any problem or cause for complaint it is essential that you contact
us immediately to give us the chance to resolve it. We value your custom
and want you return!
|
